Patient Information

Suggestions & Complaints

Nantymoel Surgery welcomes suggestions from our patients on how we may improve the services we offer.

Each year we ask a number of our patients to complete a survey to ensure that we continue to offer the highest possible standard of care and to help us analyse areas where we need to improve.

We hope that most problems can be resolved easily and quickly, often at the time they occur and with the individual concerned.

We believe that it is important to deal with complaints swiftly so you will normally be offered an appointment for a meeting to discuss matters within 10 working days. Occasionally, if we have to make a lot of enquiries, it might take a little longer, but we will keep you informed. We will try to address your concerns fully, providing you with an explanation and discuss any action that may be needed. We hope that at the end of the process you will feel satisfied that we have dealt with the matter thoroughly. However, if this is not possible and you wish to continue with your complaint, we will direct you to the appropriate authorities who will be able to help you.

Please note that we have to respect our duty of confidentiality to patients and a patient's consent will be necessary if a complaint is not made by that patient in person.

Access to Medical Records

Patients wishing to have access to their confidential health records may do so subject to any limitations in the law.

Abusive or Violent Patients

The Practice has a zero tolerance policy for violent and aggressive behaviour. This means that any violent or abusive behaviour towards staff or other persons present at the Practice will not be tolerated and may result with exclusion from services.

Useful Links

Patient UK Asthma UK Diabetes UK British Heart Foundation NHS Smokefree BBC Health News

Opening Hours

Monday: 8:00am - 6:30pm
Tuesday: 8:00am - 6:30pm
Wednesday: 8:00am - 6:30pm
Thursday: 8:00am - 6:30pm
Friday: 8:00am - 6:30pm
Saturday & Sunday: CLOSED

Excludes National and Bank Holidays.

Contact Information

Nantymoel Surgery
Ogwy Street
CF32 7NA

Tel: 01656 843000
Fax: 01656 840030